In the era of automation and instant replies, AI chat support has become a go-to solution for businesses seeking scalable and efficient customer service. But with great power comes great ...

We’ve also heard about how AI could compete with traditional search engines like Google. In fact, AI companies have already ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

Despite the name, there’s no intelligence in an AI chatbot, just a web of formulas that decide how to respond to your ...

AI systems could show signs of consciousness. We need to develop better tests to show whether they are actually aware ...

ChatGPT handles over 1 billion web searches every week and has 400 million weekly users. About 64% of people are likely to ...

However, the shopping feature in ChatGPT represents a looming threat to Google’s dominance in this space. If consumers ...

Blumhouse, the horror movie studio, has teamed up with Meta on a chatbot that encourages people to use their phones while watching a movie.

The tech industry has spent months pitching AI personal assistants that know what you want and can do real work on your ...

Gian Dela Rama is the chief product and artificial intelligence (AI) officer at Sprout Solutions, where he leads product ...

A recent update caused ChatGPT to turn into a sycophant, with the chatbot excessively complimenting and flattering its users ...