In the era of automation and instant replies, AI chat support has become a go-to solution for businesses seeking scalable and efficient customer service. But with great power comes great ...

Instagram co-founder Kevin Systrom says AI companies are trying too hard to “juice engagement” by pestering their users with ...

We’ve also heard about how AI could compete with traditional search engines like Google. In fact, AI companies have already ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

Despite the name, there’s no intelligence in an AI chatbot, just a web of formulas that decide how to respond to your ...