Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

Indian food delivery company Zomato has laid off almost 600 customer support associates within a year of hiring them. The ...

The company had hired as many as 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago in customer ...

This is also happening due to increased usage of artificial intelligence (AI) in its customer services function ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...

Husqvarna Mobility announces details of its Bike Rental and Race Service packages to be offered during the International ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

"The new rules include requirements for respectful communication, protection for vulnerable consumers, and fair and ...

The AI-infused chatbot now interacts more intuitively, adapts to feedback and walks users through problems step-by-step.

Blueshift's commitment to AI-first marketing automation ensures brands can continually adapt, refine, and optimize engagement ...

Zomato layoffs spark concern as 600 employees are let go amid AI automation. Questions arise over fairness and clarity in the ...