Together, they will bring Anna ®, TPG’s AI-powered post-call and chat quality assurance tool, to the Broadvoice GoContact platform to maximize agent performance. Anna ® represents a groundbreaking ...

CXone, Nice’s flagship customer engagement product, is a cloud-native contact center as a service, or CCaaS, platform that delivers a seamless solution combining contact center software and ...

Mitel, a global leader in business communications, today announced the upcoming general availability of its AI-powered ...

TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions, today announced that TTEC Digital will expand its ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Together, they will bring Anna ®, TPG’s AI-powered post-call and chat quality assurance tool, to the Broadvoice GoContact platform to maximize agent performance. Anna ® represents a ...

“We are thrilled to partner with Broadvoice to introduce Anna® into the GoContact platform. As the most seasoned automated quality assurance (AQA) vendor in the space, we have nearly three ...