AudioCodes announces Microsoft Teams Phone extensibility for its AI-first Voca Conversational Interaction Center ...

Broadvoice partners with TPG to bring AI-powered quality assurance capabilities to its CCaaS platform, GoContact.

“We are thrilled to partner with Broadvoice to introduce Anna® into the GoContact platform. As the most seasoned automated quality assurance (AQA) vendor in the space, we have nearly three ...

The Call2Teams solution eliminates the need for expensive additional voice licences and reduces complex and costly ...

Together, they will bring Anna ®, TPG’s AI-powered post-call and chat quality assurance tool, to the Broadvoice GoContact platform to maximize agent performance.

Together, they will bring Anna ®, TPG’s AI-powered post-call and chat quality assurance tool, to the Broadvoice GoContact platform to maximize agent performance. Anna ® represents a ...

Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...

Mitel, a global leader in business communications, today announced the upcoming general availability of its AI-powered ...

Sandbox Banking, an nCino (NASDAQ: NCNO) company, today announced that Glyue® has been introduced in the Zoom App Marketplace, a powerful collaboration with Zoom that transforms the Zoom Contact ...

Key benefits of Broadvoice’s Post-Call AI include: Improved Operational Efficiency. Minimize manual workloads for QA teams, auditors and managers with tools like post-call summaries and automated QA.