Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Michigan is already seeing attendance issues at schools after the Trump administration repealed long-standing rules barring ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

A cruise travel agent can ensure you don't miss any due dates. Remember, you might be a DIY type when booking airlines and hotels, but booking a cruise is more complex. If you enjoy doing your own ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Reynolds said the agents asked Martinez for identification ... respond Tuesday morning to a telephone call seeking comment. Oldham County Detention Center lists several inmates on its website ...

Brett Arends is an award-winning financial writer with many years experience writing about markets, economics and personal finance. He has received an individual award from the Society of American ...

After the shooting, agents found two firearms ... A Georgia police officer was shot and killed while responding to a call near a shopping center in an Atlanta suburb, officials confirmed.