Startup SuperDial picked up $15 million in series A funding as voice AI agents are poised to be the next big AI investment in ...

Salesforce launches Agentforce 3 with AI agent observability and native MCP support, giving enterprises real-time visibility and secure interoperability at scale.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Advocates for immigrant domestic violence survivors say they're avoiding police, courts and even shelters out of fear ICE ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

According to a press release, House Bill 349, also known as the Call Center Protection Act would require notification of ...

King of Prussia, Pa.-based Universal Health Services has rolled out an AI agent to call patients and check in on patients after they’re discharged from the hospital. The 29-hospital system originally ...

Free Agent Center Options for Brooklyn Nets. Nets could be departing with Nic Claxton this offseason, which will leave a gaping hole in the roster. Alec Elijah | Jun 9, 2025.

The Anaheim Ducks head into the 2025 offseason with $38.69 million in cap space and need to spend $13.79 million to reach the cap floor. Ownership has given general manager Pat Verbeek a mandate ...

Newark Mayor Ras Baraka is suing New Jersey’s top federal prosecutor and a Homeland Security official for malicious prosecution and defamation following his arrest outside a migrant detention center ...

A call center is a division of a business, ... One objective of a call center agent is to create positive word-of-mouth conversation in the marketplace.