As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...
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While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...
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DOT’s tourist assistance hotline now has Korean-speaking agentsThe Department of Tourism (DOT) has introduced Korean-speaking agents to provide support to Korean travelers. The service, ...
Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...
New York City Mayor Eric Adams is facing backlash for directing school administrators to allow ICE agents into schools during ...
BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...
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