The rise of AI-powered agent assistance software is becoming essential for customer-focused organizations. These tools ...

King of Prussia, Pa.-based Universal Health Services has rolled out an AI agent to call patients and check in on patients after they’re discharged from the hospital. The 29-hospital system originally ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

AI hype abounds, but real winners will harness proprietary data for lasting advantage. See why Five9, Intuit, Getty, and more ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

The group’s visit is the latest effort by Democrats to push back against President Donald Trump’s aggressive immigration ...

Called Centro Storico in Italian, the area is an open-air museum and has an “unbeatable” concentration of centuries-old ...

Fear of immigration raids is driving patients to cancel health care. A third of medical appointments and half of dental ...

Agent associations are condemning United Healthcare's decision to eliminate agent commission from 100 Medicare Advantage plans.

El Monte Cares” will deliver food, legal aid and more. Supervisor Hilda Solis jumpstarted the effort with $100,000 ...

SAN FRANCISCO (AP) — California’s challenge of the Trump administration’s military deployment on the streets of Los Angeles ...

A car wash in Glendale was the latest business in Los Angeles County to be raided by ICE agents, according to several ...