Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

The launch of this PoP is a direct response to the growing demand for high-quality, secure cloud calling and contact centre solutions in South Africa. The local PoP will particularly benefit the ...

A commercial court in Gurugram recently awarded Microsoft ₹55 lakh in damages after a company, Retnec Solutions Pvt Ltd ...

Kallabot is described as an "AI-powered call-centre solution" which offers automated customer support, sales calls, and appointment scheduling using intelligent virtual agents. The AI agents are ...

The Cyber Crime Wing of Bengal Police conducted a major raid on fake call centres in New Town, uncovering a sophisticated ...

Kolkata-based Eminent Electricity Distribution Ltd (EEDL) on Thursday said it is committed to providing efficient, innovative, and reliable power solutions in Chandigarh. The company, which is a 100 ...