GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

Few media companies are nimble enough to rapidly respond to changes in consumer trends and the emergence of new technologies.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Police have sealed an illegally crossing between Thailand and Cambodia to smash call centre scam gangs allegedly trafficking ...

Less than a week after The Night Agent 's Peter Sutherland returned to fans' lives — with Rose questionably still along for ...

Across a pair of complicated blockbuster trades on Friday night the Vancouver Canucks remade their roster and charted a new ...

In season one of The Night Agent, Peter Sutherland (Gabriel Basso) goes from manning an emergency phone in the White House to getting wrapped up in a massive government conspiracy. By the season's ...

The Maple Leafs need a centre and will try to get one before the March 7 NHL trade deadline. Who makes sense? Jonas and CJ ...

a former call centre agent at Fenwick Boshoff Attorneys, about the call centre industry and its demanding nature. "In the years of working in the call centre industry, I can safely say it is one of ...

WASHINGTON – The leaders of the US Federal Bureau of Investigation (FBI) have warned that hackers who breached AT&T’s system in 2024 likely stole months of agents’ call and text logs ...