In an email sent to agents, seen by TTG, Jet2holidays said it was giving the trade “an easier, faster way to book and update ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty. Enter AI: the game-changer reshaping contact centres, making them faster, ...

"When you have an Indian agent on the line, sometimes it's hard to hear ... Teleperformance is the largest call-centre operator in the world, and its employees in India provide customer support to ...

Mission to transform contact centres into customer experience centres sees new solutions for core collaboration platform ...

Lethabo Motsoaledi’s tech entrepreneurship is incredibly different from her father, Aaron, who is South Africa’s Health ...

The digital tide rises, and with it a chorus of voices warning of automation’s relentless march into the heart of Jamaica’s ...

Newcastle United are actively trying to sign Dean Huijsen from Bournemouth and have made contact with the defender’s agents.

AI-first work platform provider expands agentic skills across the entire portfolio using reasoning and memory to take action ...

As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires ...

Teleperformance, the world's biggest call centre operator is using artificial ... accents of English-speaking Indian customer service agents that will enhance clarity and improve customer ...

Pioneering Turnkey Solution Set to Transform Electronic Banking Experience. SINGAPORE, March 27, 2025 (GLOBE NEWSWIRE) -- CURRENC Group Inc. (Nasdaq: CURR) ("CURRENC” or the "Co ...

Head of customer contact centre John Connolly told Digital Nation ... regarding AI integration focus on simplifying roles via agent assist technology made by Genesys. “A lot of the focus over ...