Deloitte predicted, 1 million skilled workers will be needed to power the semiconductor industry.Experts in the sector ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

CALL Insider Newsletter 2nd QTR 2025 [PDF - 13.7 MB] In this latest issue, you will find the latest CALL publications, ...

The Detroit Tigers have called up prospect Jace Jung and sent Ryan Kreidler to Triple-A Toledo. That means it's Javier Báez ...

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Sentiment analysis improves customer satisfaction and agent training Sentiment analysis is a powerful tool for improving customer satisfaction and agent performance. By analyzing customer emotions in ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

The University of the Virgin Islands Medical Simulation Center was officially recognized as an emergency medical technician training center by the Health Department Office of Emergency Medical ...

Senator Chuck Schumer is calling the Trump administration and DOGE to protect federally funded workforce training centers called Manufacturing Extension Partnership (MEP) agreements. According to ...