The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

UNICEF and The Church of Jesus Christ of Latter-day Saints are collaborating to reduce maternal and infant mortality in the ...

The call-out was at least the fourth time since 2018 that fire fighers responded to a paratrooper caught in a tree at the ...

Five Democrats are seeking the party's nomination for three Canton council at-large seats in a race that has become more ...

The center in San Juan Capistrano is known for its therapeutic riding programs for children and adults with disabilities and veterans. But this week, it offered 15 of its horses as well as staff and ...

AMD plans to capitalize on AI inference workloads moving to edge devices, CTO Mark Papermaster tells BI.

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

A silent divide is growing across industries—not between the rich and the poor, but between those who understand AI and those who do not. The global workforce is entering a new era where productivity ...