One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Five Democrats are seeking the party's nomination for three Canton council at-large seats in a race that has become more ...

AMD plans to capitalize on AI inference workloads moving to edge devices, CTO Mark Papermaster tells BI.

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

A silent divide is growing across industries—not between the rich and the poor, but between those who understand AI and those who do not. The global workforce is entering a new era where productivity ...

ST. LOUIS - Looking to get out of a winless funk, St. Louis City SC hosted the MLS-leading Vancouver Whitecaps on a drizzly ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Waterville Fire Chief Jason Frost said EMS crews will be taxed when the local hospital closes its emergency department next ...

AI call center technology is rapidly transforming ... provide information during interactions or assist with training and development while improving work-life balance — all of which goes ...

Jeremiah recalls attending a funeral for a local firefighter who had passed away, remembering the uniforms that the ...