two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Leaders in Tuscaloosa County gathered Wednesday to raise three flags outside the new Synergic Center, a new regional hub for ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

After nearly a year of training with her handler ... to provide emotional support to employees in the state's 911 call centers during stressful workdays. She will now work full-time at the ...