Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

The Kennedy Center on Tuesday terminated at least five members of its small social impact team, including its artistic director Marc Bamuthi Joseph, according to multiple staff members with direct ...

A remote PR team comes with its challenges as you build, but there are solutions you can incorporate to lay a strong ...

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers ... in a recent video call interview: “Enterprises ...

Sydney’s 2GB and Brisbane’s 4BC are set for another huge season of NRL action, with the iconic Continuous Call Team returning for their 39th year on air. The 2025 coverage kicked off in style ...

Don't miss Notre Dame's Football Pro Day streaming exclusively on Peacock, this Thursday, March 27 at 12:30 PM ET.

J.C. Escarra is a Major League Baseball player. Escarra, 29, is a career minor leaguer who called his mother March 22 after he found out he had made the New York Yankees roster as a backup catcher ...

GREEN BAY – The University of Wisconsin-Green Bay men’s basketball team has played most of its home games at the Resch Center since the 10,200-seat venue opened in Ashwaubenon in 2002.

CLEVELAND (WJW) – The FOX 8 I-Team has uncovered fire safety equipment not working in some city of Cleveland buildings, including recreation centers and even fire stations. We investigated what ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction while ...