Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

EverConvert has expanded its focus on specialized legal intake services, aiming to streamline how law firms manage incoming ...

The Trump administration’s abrupt shift in federal funding has reached into Louisiana’s research institutions.

Eric Trump said the new venture called, Trump Mobile, will sell phones that will be built in the U.S., and the phone service ...

The city of Aurora launched myAurora 311 last March as its first point of contact for all non-emergency questions, concerns ...

Council Member Sandra Ung toured the NYC311 call center last week to observe its operations and discuss ongoing challenges ...

On Monday, the Trump Organization — currently run by the president’s children while he serves in office — announced the ...

Manoj Kumar Vunnava's analysis illustrates how innovation, paired with practical execution, can drive broader business ...

"While we recognize we have more work to do, we have come a long way, so we need to celebrate those wins," says  Marcus Brown ...