To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

The Trump administration’s abrupt shift in federal funding has reached into Louisiana’s research institutions.

Advocates for immigrant domestic violence survivors say they're avoiding police, courts and even shelters out of fear ICE ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and ...

Eric Trump said the new venture called, Trump Mobile, will sell phones that will be built in the U.S., and the phone service ...

Porter County Commissioner Jim Biggs said the resonse time after a police-involved shooting shows the need for consolidated ...

Manoj Kumar Vunnava's analysis illustrates how innovation, paired with practical execution, can drive broader business ...

On Monday, the Trump Organization — currently run by the president’s children while he serves in office — announced the ...

"While we recognize we have more work to do, we have come a long way, so we need to celebrate those wins," says  Marcus Brown ...

The Carver Golden Dragon Association celebrated Juneteenth by honoring community leaders and unveiling plans to grow the ...