As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Officials withdrew a rebid of a $6.6 billion contract requiring “labor harmony” 25 days after the $5 billion corporation ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

I waited until the last minute to call my daughter in New York because ... We were in the Foreign Service, so we have, already, an assortment of stuff in a portfolio of important papers, and ...

Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Any business that regularly ... Call transfers are an excellent tool for customer ...

Bad actors have figured out a way to take advantage of that frustration to prey on even the savviest of those on the alert ...

Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New York Times) ...