The UK ran a simulation of Russia's attack on Ukraine as if it had been an attack on the UK. Air Commodore Blythe Crawford ...

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

For emergency medical services personnel and first responders, it’s important that they get real-life training that simulates ...

Three new faculty members have joined the leadership team at the COA Pediatric Simulation Center. Sarah Bingham, M.D. Jaycelyn Holland, M.D. and Lauren Robinson, M.D., all serve as assistant ...

The University of the Virgin Islands Medical Simulation Center was officially recognized as an emergency medical technician training center by the Health Department Office of Emergency Medical ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for ... for the 2025-26 academic year. The call described below solicits concrete candidate interest, and we’ll provide an ...

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