As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

After the initial planning, design and permitting of a $35 million expansion of CHI Mercy Medical Center in 2023 that was expected to be completed in January of 2026, the medical center’s ...

Revenue: KRW7,832.9 billion, up 15% QoQ and 6% YoY. Operating Profit: KRW83.1 billion, marking a turnaround. EBITDA: KRW1,306.5 billion in Q4; KRW4,565 billion for the year. EBITDA Margin: 17% for ...

Discovery-owned network since 2007, is mulling a proposal from CNN Chairman and Chief Executive Mark Thompson to give up his daytime shift and move to Los Angeles to helm a two-hour nightly ...

As the first session of Shift 1 concluded, several candidates shared their experiences and views on the exam's difficulty. Candidates in the first shift appeared for the Engineering (BE/BTech ...

And in this last election, seeing a little bit more of a shift that it was OK to announce or talk about being on the right or center right ... "Nevertheless, I heed the call.

(The Center Square) – North Carolinians still needing hotel rooms paid for by FEMA as part of recovery from Hurricane Helene will get a 21-day notice rather than seven when they become no longer ...

For one, except for ongoing attacks that call for urgent attention, prior approval is needed for sanctioned hackers to break into the servers used by attackers that may be housed overseas to look ...

Due to forecasts calling for extreme cold temperatures over the next few days, Hollywood Casino at The Meadows has shifted its racing schedule back one day this week. Races will be held this week ...

"It went from call center agent, to assistant supervisor, from assistant supervisor to supervisor and then to call center shift lead, so four promotions in four years." "It has dramatically increased ...

BOZEMAN, Mont. - The HRDC warming center in Bozeman closed on Sunday, January 19, despite previously ensuring 24/7 shelter over the weekend. The "code blue" activation allows HRDC shelters in ...