The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Independent analyst firm report recognizes Invoca for standing out as the only vendor in the report that supports the full buyer journey. SANTA BARBARA, Calif., June 5, 2025 /PRNewswire/ -- Invoca, ...

Does the concept of artificial intelligence intimidate you? Or do you figure it won’ t have much impact on your life, so why ...

The Nashville Mayor’s Office is under pressure to meet an October 1 deadline to investigate allegations of a toxic and ...

As hospital capacity remains elevated after the COVID-19 pandemic, health systems are seeking to standardize clinical care across their footprints to reduce variation and facilitate smoother patient ...

By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

NAACP leaders are calling for immediate shutdown of xAI facilities in Memphis, criticizing Shelby County Health Department ...

Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

Joined by local elected leaders and Congress members, the nurses made their public plea to UPMC executives on Thursday in ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many ...