A groundbreaking Gen AI-powered call quality management solution ... By equipping contact center managers, quality assurance (QA) teams, and agents with AI-powered analytics, it enables them ...

By equipping contact center managers ... improvement to reduce friction points and improve service quality. AI-Generated Call Summaries – Generates and categorizes post-call documentation ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...

Consolidating the centers could mean streamlined operations and lower costs, but questions remain about whether service could ...

For more information, visit www.jackson.com. *SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and ...

becoming unsustainable as budgets shift or call volumes increase. Manual review may introduce subjectivity and limit managers' visibility to a small sample of interactions. The Authenticx quality ...

Broadvoice, an award-winning global customer experience (CX) technology provider, has partnered with TPG Inc ., a leading provider of CX analysis services and solutions. Together, they will bring Anna ...

Call center quality assurance (QA) is a process of monitoring and evaluating the performance of agents and the satisfaction of customers. QA helps identify customer issues, such as complaints ...

DETROIT — Central City Health (CCH), a Detroit-based nonprofit, Federally Qualified Health Center and Level III ...