Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

Take a look behind the scenes at a 911 telecommunications center during National Public Safety Telecommunications Week.

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

2. Competitive Advantage: Implementing advanced data science solutions—especially in call centers—can give Nigerian firms an ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

To view Conversation Summaries, enable summaries in Copilot Service admin center by going to Insights and then Summaries. If a summary was generated when the call ended, it will be displayed.

The Company will host an earnings conference call on Wednesday, April 30, 2025, at 11:00 a.m. ET. Regency Centers is a preeminent national owner, operator, and developer of shopping centers ...

A new draft report from the Department of Public Safety suggests Vermont needs a massive overhaul in the way it handles emergency dispatch services, but the road to get there could be long and winding ...

San Francisco, California--(Newsfile Corp. - April 1, 2025) - MightyCall, a leading provider of call center software solutions, today announced the release of its High-availability Seamless ...

A Democratic congressional staffer who had been briefed by multiple VA officials called the layoff plan at the call centers “heartless and dangerous.” “Veterans in need of life-saving care ...