People attend the Lehigh Valley Real Estate Outlook presentation Thursday, April 24, 2025, at the Wind Creek Event Center in ...

People needing assistance in Spanish from the Florida Department of Children and Families wait on hold for nearly an hour, ...

Without Harvard scientist Kseniia Petrova’s expertise, no one can fully unlock the data’s potential, putting crucial ...

We really don’t know if we’re ever going to see her again, because if they deport her to Russia, we may never see her again.” ...

What do locals think of the ICE facility in Jena? "I feel like this town has had a lot of drama," one said. "It’s put on the ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Every emergency call starts with the voices behind the call… dispatchers. A 9-1-1 dispatcher’s day is fast-paced, emotionally ...

The Blue Zones project is a collaboration of Lehigh Valley Health Network, Allentown, Bethlehem and Easton intended to ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Central will now have another opportunity to serve the community through the Crisis Receiving Center. “People are very familiar with that site because of the history with St. V[incent]’s,” said Brandy ...

With my understanding of how people process images and notice -− or don't notice -− detail, it's not surprising to me that ...

It’s a recovery center in Pasco County set up at a house ... so we all have stories,” said Mancuso. "I have seen people that are completely homeless, and they get to transition to sober ...