ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Bradford student's AI call centre idea gets £150m in Microsoft funding
Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...
Computer Weekly2d
Intermedia intros contact centre for Microsoft Teams
AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...
Financial IT2d
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...
ecommercefastlane3d
Enhancing Customer Experience With Streamlined Call Center Operations
In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...
Los Angeles Times17d
FEMA centers open amid anxiety over recovery from the Eaton, Palisades fires
Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...
Fox Business24d
Who is DAMAC? The company investing $20B in Midwest, Sun Belt data centers
President-elect Trump on Tuesday announced that a company based in the United Arab Emirates will invest $20 billion to build data centers in several Midwest and Sun Belt states. Trump spoke to the ...
The Boston Globe27d
Community behavioral health centers have helped ease the ER boarding crisis. Now some are struggling financially.
A cornerstone of the Biden administration’s plan: Community behavioral health centers like the one the Wainwrights turned to. Massachusetts, where the number of people reporting poor mental ...