Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in ...

Will AI make call center jobs obsolete? While this may sound revolutionary, it’s far from the reality businesses face ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

At this time, I would like to welcome everyone to the Organigram Holdings first-quarter fiscal 2025 earnings conference call. After the speaker's remarks, there will be a question-and-answer session.

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural ...

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

The foundation for successful quality assurance is establishing a clear, cohesive vision that aligns closely with the company’s objectives. Whether the goal is improving customer retention, resolving ...