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improving the experience and lowering call abandonment rates, experts said. Automatic callbacks can also reduce work-related stress for contact center employees and ease staffing concerns.

Q4 2024 Earnings Call Transcript February 4, 2025 AudioCodes Ltd. beats earnings expectations. Reported EPS is $0.37, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

For the next month or until all spots are filled, seniors can call the center to sign up for an appointment to get help with ...

Central Maine Power and Versant Power encourage customers who are struggling to pay bills to call to enroll in payment plan ...

February is Black History Month and offers ways for the community to reflect on the struggles, successes, and contributions ...

Kanittha Fay, Andrea Hunt, Emily Harrington, Amy Rouse, the Rev. Scott Keeble, Lance Dixon, Barb Kuhl, Dalitso Sulamoyo, ...

Your guide to things to do in Asheville and across Western North Carolina. Things to do with your kids in Asheville, Hendersonville and WNC – find plenty to do fr ...