Q3 2025 Management View CEO Neil Brinker highlighted year-over-year revenue growth and margin improvement, driven by the climate solutions segment, with data center revenues increasing by 176%, ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

SUNY Jamestown Community College Workforce Development will launch a Construction Technology program in collaboration with The Builders Exchange of the Southern Tier and grant funding from the ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Organizations looking for truly modern technology for voice recording to stay competitive and compliant can now find it at scale with Smarsh. Thousands of customers, including 90% of the top global ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

An inmate housed at a Santa Ana intake center was found dead in his cell on Saturday morning, officials confirmed. The Newport Beach Police Department arrested and booked the man into jail on July ...

Inc reported stronger-than-expected earnings for the second quarter of fiscal year 2025, with earnings per share (EPS) surpassing analyst forecasts. The company's revenue also exceeded expectations, ...