President Donald Trump has begun his second administration with a series of controversial moves and decisions.

During Henderson's 25-year career, he played 3,141 games with 671 teammates, for 15 managers, against 3,099 ... If Henderson disagreed with a strike call, he was apt to say: "Rickey don't like ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

and even social media management, for the past two decades or so, the BPO sector in the Philippines has been associated with call centers serving English-speaking customers. For Junique ...

Asking the wrong questions when interviewing candidates can lead to bad hiring decisions. Preparing your questions in advance is crucial for identifying someone who will enhance your team, both in ...

Elizabeth Gore has had occasion to hire and interview many people, she says. Among her red flags is people who haven’t ...

A job candidate's final interview question took an unexpected turn when a simple verbal mix-up led to an awkward spiral that may have cost her the position. The incident, shared in a post on Reddit ...

The growing demand for artificial intelligence has led asset managers to increase their planned investments in data centers, according to a new survey by global professional services firm KPMG ...

Navigating the tricky waters of job interviews can be daunting, especially when faced with questions about past mistakes.

But what about the managers who’ve failed to live up to their reputations? Liverpool legend Steven Gerrard is not the only familiar face that’s failed to deliver results out in Saudi Arabia.

Sarah Crockett, DSW's chief marketing officer, has been on her "leadership quest" as of late. "This has been the result of ...