Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

When workplace rules constantly shift, they can backfire on the very people who pushed for them. So, what would you do if a ...

AI call center technology is rapidly transforming ... while also dedicating more time to customer relationship management and complex issue resolution.” Cooper emphasized that this ...

Applied Digital Corporation ( NASDAQ: APLD) Q3 2025 Earnings Conference Call April 14, 2025 5:00 PM ET Matt Glover - IR, Gateway Group, Inc. Wes Cummins - CEO Saidal Mohmand - CFO ...

Call center systems are often complex and hard ... HealthCheck360 offers program management and incentive benefit design to employer-sponsored health plans. Trampoline is specifically working ...

Employer-sanctioned groups designed to enhance diversity and inclusion began in corporate America in the 1970s to help ...

Multiple tornadoes were reported across southern Oklahoma over the weekend, and a person was killed after a twister hit a Hughes County home.

The call centers that America’s military veterans ... in an executive action to submit their proposals to the Office of Management and Budget. While many of those agency proposals remain under ...

The Fresno City Council awarded a construction contract to a San Diego company for its newest 911 emergency call center. The ...

Elon Musk is the face of DOGE, but Russell Vought is the brains. He’s been planning such a crusade since well before Project ...