Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

When workplace rules constantly shift, they can backfire on the very people who pushed for them. So, what would you do if a ...

AI call center technology is rapidly transforming ... while also dedicating more time to customer relationship management and complex issue resolution.” Cooper emphasized that this ...

Multiple tornadoes were reported across southern Oklahoma over the weekend, and a person was killed after a twister hit a Hughes County home.

Elon Musk is the face of DOGE, but Russell Vought is the brains. He’s been planning such a crusade since well before Project ...

New York Yankees veteran left-hander Max Fried lost a no-hit bid in Sunday's 4-0 victory over the Tampa Bay Rays just as the ...

The best young hockey players in the world are coming to Minnesota, and Rochester will play a part in it. The city will be a pre-tournament host for two World Junior Championship hockey teams.

U.S. stocks are lower in early trading following the long holiday weekend, as fresh trade tensions simmer around China and the dollar slumps on worries over Fed Chair Jerome Powell's job stability. It ...

Still, North Carolina is among dozens of states that have mandatory recycling requirements, The Charlotte Observer previously ...

Altadena residents, who would see the worst damage from the Eaton fire, also experienced the most issues with evacuation ...

With Tony Boselli as the Jaguars' Executive Vice-President of Football Operations, his draft input is a mystery and other ...