Policymakers’ hopes that Africa would replace India and the Philippines as the world’s back office have not been realised.

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Experts give tips on how to prepare a resume and conduct yourself during a job interview, but tips for ending a job interview ...

The best time to send a thank-you letter for a job interview is within the first 24 hours following the interview. Hiring ...