The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

A revival of Cats? Awards for Elvis Presley and Babe Ruth? Marble columns? Where else have we seen this kind of campy ...

A union representing U.S. autoworkers cheered President Donald Trump's 25% tariffs on auto imports and foreign parts while ...

The dot-com bust left behind a glut of unused fiber that was latter dubbed “dark fiber.” Is the AI buildout headed for the ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the ...

Data centers contributed 4.7 million jobs to the US economy from 2017 to 2023, a PwC study says. Most of those jobs were attributed to "the multiplier effect," a standard and controversial model.

Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts. The changes, announced to staff yesterday, will affect around 7% of the ...

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...