A union representing U.S. autoworkers cheered President Donald Trump's 25% tariffs on auto imports and foreign parts while ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the ...

Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts. The changes, announced to staff yesterday, will affect around 7% of the ...

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution ...

While President Trump insisted that Americans would not bear the cost, new estimates imply that the burden of tariffs could fall heavily on consumers. Tariff Gambit Bets Americans Will Swallow ...

From 619 teen entries, we are featuring 10 extraordinary pieces. Take a look. By The Learning Network A look at nine fascinating communities from around the world, as documented by teenagers there.

The Trump administration plans to shrink the workforce of the Department of Health and Human Services by nearly a quarter, officials announced Thursday, as part of a major restructuring of the ...