The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Pope County officials are urging voters to approve a new public safety tax that would fund a new jail and 911 call center.

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Expanding the mental health services at the 911 Center to 24/7 year-round ... allows for real-time guidance to the call takers, the dispatchers and the first-responders,” said Amanda Bradley ...

Photos: Pope Francis visited Philadelphia in September 2015 and held Mass on the Benjamin Franklin Parkway as part of his ...

The new 911 call center in Albany is honoring "National Public Safety Telecommunicator Week" amid a push to hire more dispatchers. The Pol ...

Trampoline leverages large language models to help call center agents address the swath of members that don't get their questions answered on their first call to their plan. The company has been ...

“The first thought that often comes to mind when ... Conversational AI enables a brand’s artificial intelligence call center to fully or partially automate conversations on messaging channels ...

Multi-platinum occult rock group Ghost is slated to host a performance at the Lenovo Center as part of a massive 55-date ...

The man who would be one of the most traveled popes in history once was known for avoiding travel, keeping to weekend trips ...