The huge growth in India's call centre industry was highlighted again last week ... to shortlive and it not in the far future that many Indian workers in the call centers would be let without jobs.

In the burgeoning domain of call center services, India has steadfastly emerged as a fulcrum, intertwining its notable workforce proficiencies with forward-thinking technological advances.

Call center workers fall into this category, and while we've already seen a few companies replace phone-based support staff with generative AI, there are warnings that the entire industry could be ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses ... Minister of Commerce and Industry, Piyush Goyal, recently emphasized the role of tech in MSME growth ...

The new feature, known as accent translation, is being introduced at call centers in India, where employees ... which has built a strong industry reputation based on its highly proficient English ...

Leo (not his real name) is part of the underbelly of India’s call-centre industry, where scammers trick customers from places such as the United States and the United Kingdom into paying to ...