Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...

Call centers and contact centers fall under this ... and skills based routing. Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...