Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

These awards highlight the Blue Cross VT’s Customer Service team’s excellence and the organization’s dedication to delivering exceptional experiences for our members. The recognition marked the third ...

FEWER employees report having a positive experience at work, with Trust Index scores generally trending downward in many organizations, according to recent studies by Great Place To Work Philippines ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Dr. Heather Falvo’s attempt to use Colorado’s hospital price transparency law succeeded in cutting her medical bill in half.

Neat, the pioneering video technology company, today opens its new Neat Experience Center at its expanded Oslo headquarters. Connected to its existing headquarters space at Technopolis ...

“The holographic display revolution is here. For the first time, players can experience triple-A games like Activision’s Call of Duty in true 3D without any modifications to the original ...

GenAI is transforming contact centers, but at its core, customer service is about solving human problems. Customers expect more than efficiency—they demand a seamless, empathetic experience.

RELATED: Bills reportedly show interest in failed Jets' signing on free-agent DT market These fans have been invited to what's being called the "Stadium Experience Center" where they are learning ...

The Country Friends nonprofit will hold its Annual Spring Luncheon on Wednesday, April 30, 10 a.m.-2 p.m., at the Rancho Santa Fe Golf Club.Celebrate the season by wearing bright spring colors, ...