With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

To celebrate the 30th edition of the L.A. Times Festival of Books, we asked authors, editors, critics and scholars to select ...

“These types of narcissists are showboaters who love to brag, inflate their achievements, name-drop, and use grand gestures ...

There were lots of schools — including a number of charter schools — that opened with this “college for all” mission. Now fast-forward to sort of where we are now. There has been a lot of reckoning ...

The cloud-based contact center market is intensifying speedily as businesses across industries shift to flexible, scalable ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Porsche Cars North America (PCNA) has announced that Porsche Experience Center Los Angeles (PECLA) is expanding its track experiences with the introduction of two new demonstration lap options.

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

Calling customer service when you have a question or problem with your credit card might seem like a pain, which is why many ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...