In a series on people with special needs in Pittsburgh's workforce, this story looks at the anxiety and importance of disability evaluations.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

One measure that CMS uses to conduct such evaluations is the performance of a plan’s customer service call center. The filing said that CMS downgraded UnitedHealth’s Star Ratings based on an arbitrary ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

The Mandel Jewish Community Center, of Beachwood, is calling on Jewish teens from the region to compete in the Olympic-style Maccabi Games to be held this summer in Tucson, Ariz. and Pittsburgh.

Perkins Hospital Center last year when the facility’s ... Meanwhile, the state’s health department agreed to an independent evaluation of the hospital, which was expected to be completed ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

A firm that has completed 65 network and data center evaluations for clients has decided to rebrand. With the news, Broadband Success Partners will now be known as BSP, the company announced.

We anticipate they will rely on BSP for data center technical due diligence as they have for network evaluations.” — Jay Rolls, CTO, BSP NEW YORK, NY, UNITED STATES, January 8, 2025 ...

Our clients will play a major role in data center M&A in 2025. We anticipate they will rely on BSP for data center technical due diligence as they have for network evaluations.” — Jay Rolls, CTO, BSP ...