News

Middleburg Heights call center to pay $85K in racial discrimination settlement
The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call. DialAmerica, a New ...
Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.
Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.
The Impending AI Shift In The Global Call Center Industry
The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...
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Center Grove corrects ‘misinformation’ on admin pay changes
Center Grove Community School Corp. officials are correcting “misinformation” about the newly updated statement of benefits ...