The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

A new report from the Office of Inspector General highlights several concerns at the Atlanta VA Medical Center in Decatur ...

Amidst the evolving landscape of military acquisitions and the Army’s renewed commitment to agile, rapid capability ...

New research finds that callers to the 988 suicide lifeline overwhelming report the experience was life-saving. Ongoing ...

A new survey shows most Americans wrongly think testicular cancer is an older man's issue, despite it most commonly affecting ...

The UW's proposed alterations to the shell house, specifically the recognizable hangar doors, would destroy what makes the ...

Duchenne muscular dystrophy families are sharing stories about Elevidys complications on social media. But they aren’t ...

The rise of AI-powered agent assistance software is becoming essential for customer-focused organizations. These tools ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Public Defender Martin Schwarz, who has served in the office since 1997, will be replaced by Chief Deputy Public Defender Sara Nakada.