Nurses at University Medical Center in New Orleans are on strike, demanding safer working conditions and better preparedness ...

Stanislaus County leaders held a discussion of call transfer times as they sorted through an ongoing controversy over emergency dispatch services. Supervisors said they want to see vetted cost figures ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...