“American consumers created China,” said Joe Jurken, founder of the ABC Group in Milwaukee, which helps U.S. businesses ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Hospitals, clinics and other healthcare facilities are all about people, yet the industry is burdened with issues of access, ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Medcor Safety’s Ethan Fight explains how the right safety professionals—whether full-time or on-call—can reduce incidents, ...

Employee burnout in retail contact centers isn't just a personnel issue—it's a notable business challenge threatening to eat ...

Call the Midwife follows the nurses, midwives and nuns from Nonnatus House, who visit the expectant mothers of Poplar, providing the poorest women with the best possible care. Fun. Friendly ...

Ergonomics are important and so is your posture at your desk, too—we only have one body and it's vital that we treat it right, especially if we're expecting to be seated for long periods of time.

About four-in-ten Americans (43%) say Trump is favoring favoring Russia too much, while fewer (31%) say he’s striking about the right balance between Russia and Ukraine. Fresh data delivered Saturday ...