Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

It’s often said that people don’t quit their job because of the job. They quit because of a horrible boss. But sometimes it’s ...

“I don’t believe that’s consistent with the evidence and what occurred,” Rentschler replied. Rentschler was the final defense ...

The final three witnesses in Karen Read’s murder retrial are expected to take the stand this week before the defense rests ...

Read's lawyers say John O’Keefe, 46, was beaten inside the Canton home, bitten by a family dog, and then left outside as part ...