Some of Trumps threats to take over Greenland, Canada, and the Panama Canal are based on actual U.S. strategic goals. Others ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

Auditions for the 2025 Asheville Community Talent Showcase (A.C.T.S.), a vibrant celebration of the rich talent from communities across Western North Carolina, are at 7 p.m. Feb. 11 at Asheville ...

Kid's Day Out is 9 a.m. – 4 p.m. at TCMU-Greenville. Kids can enjoy a completely play-based experience that includes team ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

It’s really forward thinking of the city to think about another way to get behavioral health services in the least ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Editor’s note: This listing of calls made to the Preble County 9-1-1 call center does not include all calls. Welfare and business checks, domestic situations without arrest, ambulance runs, etc. are ...

(The Center Square) – President-elect Donald Trump ... immigrants born in the U.S., but it remains unclear if he has the Constitutional authority to do so since birthright citizenship is enshrined in ...