A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

“Los Angeles General Medical Center, a public hospital run by the L.A. County Department of Health Services, is seeking the ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

Unwanted calls, including illegal and spoofed robocalls, are the FCC’s top consumer complaint. The commission reports that ...

At one call center in the Philippines ... as prospective doctors do in training, AI struggles to elicit information from simulated patients. “The rapport, or the trust that we give, or the ...

The last day at a job you don’t enjoy is kind of like the last day of school. You check out mentally, you do whatever you ...

Illinois House Speaker Emanuel “Chris” Welch continues to defend a $40 million line item in the state budget for a school ...

Les Misérables,” the centerpiece of the president’s Kennedy Center fundraiser, has had broad appeal across the political ...

From data centers to AI to 5G internet, how we use the internet has a much bigger effect on our Earth than we might imagine.