Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers ... in a recent video call interview: “Enterprises ...

As Helene barreled through the Upstate, every second mattered. Hundreds of calls for help were flooding 911 centers, and ...

Data centers are the dedicated areas few ever see that enable the technology we see, touch and listen to. They can be huge and loud, but they employ relatively few people. In this special report ...

U.S. Reps. Chris Smith, Claudia Tenney, and Michelle Fischbach and other pro-life leaders at a March 24 press conference at the U.S. Capitol unveiled the Let Pregnancy Centers Serve Act to protect ...

Readers are encouraged to review the Call for Submissions for this series ... Community Health Centers (CHCs), which provide care to more than 31 million people in these communities, are well ...

(TNS) — Entergy's plan to power Meta's $10 billion AI data center to be built in northeast Louisiana faced new scrutiny on Tuesday, with advocacy groups arguing before a judge that the tech ...